Verification Center
We verify Zendesk against official vendor sources — not user reviews or self-reported claims.
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What is Zendesk?
Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial.
Best suited for: Small Team, Mid-Market, and Enterprise
Based on verified team-size fit data.
best For
Small Team, Mid-Market, Enterprise
deployment
Cloud / SaaS
starting Price
$19.00/mo
free Plan
No
Top Features
7 featuresPlans & Pricing
Support Team
$19.00 /per-user/month
For teams that have outgrown a shared inbox and need core support essentials. Starting with the basics
- Email and ticketing system
- Ticket routing
- Prebuilt analytics dashboards
- Pre-written responses
- Customer context
- Automations and triggers
Suite Team
$55.00 /per-user/month
For teams ready to unify support channels and automate resolutions with AI Agents. Support Team features, plus:
- AI Agents
- Knowledge Base
- Action Builder
- Omnichannel routing
- Messaging and live chat
- Telephony
Suite Professional
$114.99 /per-user/month
For teams optimizing support operations with advanced automation and AI-driven insights. Suite Team features, plus:
- Admin Copilot
- App Builder
- Writing Tools
- Quick Reports
- Skills-based routing
- IVR phone tree
Prices shown may not include applicable taxes and can change without notice.
AI Capabilities
NewMove beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial.
- AI Agents
External Reviews
We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Zendesk, check these platforms directly:
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- Best for
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