Intercom

Name: Intercom
Price: 29 USD
Author: Intercom

Intercom Help

Official Website

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Verified from official sourcesVerified using official vendor sources9 sources verifiedView Verification

Last updated: July 9, 2026 Verified data Official site No sponsorship

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Verification Center

We verify Intercom against official vendor sources — not user reviews or self-reported claims.

Official Website

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Pricing

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Security

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AI Features

Not Yet Verified

Integrations

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Verified fromIntegrations Page Documentation API Documentation Help Center Official Website Pricing Page Security Center

Last verified July 9, 20269 official sources19 pages crawled

What is Intercom?

The only helpdesk with a natively integrated AI Agent. Deliver perfect customer experiences with the highest-performing platform. Start your free trial today.

Best suited for: Solo / Freelancer, Small Team, Enterprise, and Mid-Market

Based on verified team-size fit data.

best For

Solo / Freelancer, Small Team, Enterprise, Mid-Market

deployment

Cloud / SaaS

starting Price

$29.00/mo

free Plan

Top Features

18 features

File Sharing

Task Management

Docs

Goals

Workflow Automation

Chat Messaging

Screen Sharing

Calendar Scheduling

Version History

Comments Annotations

Mobile App

Custom Fields

Templates

Automations Rules

Dashboards Reporting

Notifications

Forms Surveys

Plans & Pricing

Essential

$29.00 /per user/month

Customer support for individuals, startups, and small businesses.

Key features include
Fin for service, sales & ecommerce
Messenger
Shared inbox and ticketing system
Pre-built reports
Public help center

Get Started

Advanced

$85.00 /per user/month

Fin Ai Agent

Every Essential feature, plus
Multiple team Inboxes
Workflows automation builder
Round robin assignment
Private and multilingual Help Center
Includes 20 free Lite seats

Get Started

Expert

$132.00 /month

Collaboration, security, and multibrand features for large support teams.

Every Advanced feature, plus
SSO & identity management
HIPAA support
Service level agreements (SLAs)
Multibrand Messenger / Help Center
Includes 50 free Lite seats

Get Started

Prices shown may not include applicable taxes and can change without notice.

AI Capabilities

New

Increase agent efficiency by 31% with Copilot, a personal AI assistant that gives agents instant answers so your team can focus on customer relationships.

Ai Assistant
Ai Writing
Ai Search
Ai Automation
Ai Summaries
AI Agents

External Reviews

We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Intercom, check these platforms directly:

Independent Reviews

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Capterra

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TrustRadius

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Trustpilot

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Independent Reviews

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Top Alternatives

Help Scout

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From: $0.75/mo

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Zendesk

AI-powered service platform

Best for: Small Team, Mid-Market, Enterprise
From: $19.00/mo

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Front

Front is a best way to route, respond to, and measure all customer conversations. Join 9,300+ businesses who streamline their operations in Front.

Best for: Enterprise, Mid-Market, Small Team
From: $25.00/mo

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Ready to try Intercom?

Start with a free plan or try premium features free for 30 days.

Visit Official Site Start Free Trial

Verification Summary

Most checks verified against official sources.

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Key Information

Developer: Intercom
Founded: Not yet verified
Headquarters: Not yet verified
Website: intercom.com
Support: Help Center

Security

Single Sign-On (SSO)

Compliance & Certifications

SOC 2 TYPE II
Signals an independent audit confirmed the vendor's security, availability, and confidentiality controls operated effectively over a period of time — one of the certifications most commonly requested in vendor security reviews.
ISO 27001
Signals the vendor's information security management practices have been independently assessed against this standard. A general indicator of security process maturity, not a guarantee against any specific vulnerability or incident.
HIPAA
Signals the vendor supports handling protected health information under HIPAA. Relevant for healthcare-related use cases — your organization's own HIPAA compliance also depends on a signed Business Associate Agreement and how the product is configured.
GDPR
Signals the vendor has documented practices for handling personal data of EU residents. Relevant if your organization handles EU customer or employee data — your own GDPR obligations still depend on how you configure and use the product.
PCI DSS
Signals the vendor meets requirements for securely handling credit card data. Only relevant if this software will process, store, or transmit payment card information — not a general security indicator otherwise.
ISO 27018
Signals the vendor follows specific, independently assessed practices for protecting personal data in cloud environments. Relevant if privacy of hosted personal data is a priority in your evaluation.
CSA STAR
Signals the vendor has published its security practices in the Cloud Security Alliance's public registry. Useful as a reference during your own security review, not itself a certification of guaranteed compliance.

Supported Platforms

iOS
Android
Web

Integrations

0+ total

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