Help Scout

Name: Help Scout
Price: 25 USD
Author: Help Scout

Free Plan Available

Discover Help Scout’s pricing plans for customer support software that’s built for growing businesses at a fraction of the cost of competitive tools.

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Last updated: July 9, 2026 Verified data Official site No sponsorship

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Verification Center

We verify Help Scout against official vendor sources — not user reviews or self-reported claims.

Official Website

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Pricing

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Security

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AI Features

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Integrations

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Verified fromDocumentation Features Page Status Page API Documentation Help Center Security Center Official Website Pricing Page

Last verified July 9, 202613 official sources26 pages crawled

What is Help Scout?

Help Scout delivers all the features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.

Best suited for: Small Team, Mid-Market, and Solo / Freelancer

Based on verified team-size fit data.

best For

Small Team, Mid-Market, Solo / Freelancer

deployment

Cloud / SaaS

starting Price

$0.75/mo

free Plan

Yes

Top Features

16 features

File Sharing

Docs

Goals

Workflow Automation

Chat Messaging

Real Time Co Editing

Version History

Comments Annotations

Mobile App

Custom Fields

Templates

Automations Rules

Dashboards Reporting

Notifications

Forms Surveys

Plans & Pricing

Standard

$25.00 /per user/month

Multiple Inboxes
Live chat, Instagram, & Messenger
Multiple knowledge bases
One basic SLA policy
Basic workflows
Unlimited tags and saved replies
AI Inbox assistant
WhatsApp messaging

Get Started

Plus

$45.00 /per user/month

Advanced workflows
Two advanced SLA policies
Unlimited AI Drafts
Round robin routing
Salesforce, Jira, and HubSpot
Internal teams
Group conversations by company

Get Started

Pro

$75.00 /per user/month

Unlimited workflows
Unlimited SLA policies
Multiple routing types
SSO/SAML
HIPAA compliance
Up to 50 light users
Dedicated onboarding specialist
Strategic account manager
Preferred pricing on Aircall

Get Started

View all pricing plans on the official website

Prices shown may not include applicable taxes and can change without notice.

AI Capabilities

New

Help Scout AI adapts to how your team works, so you can serve customers faster without endless implementation.

Ai Assistant
Ai Writing
Ai Search
Ai Automation
Ai Summaries
AI Agents
MCP

External Reviews

We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Help Scout, check these platforms directly:

Independent Reviews

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Capterra

Independent Reviews

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TrustRadius

Independent Reviews

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Trustpilot

Independent Reviews

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Independent Reviews

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Top Alternatives

Zendesk

AI-powered service platform

Best for: Small Team, Mid-Market, Enterprise
From: $19.00/mo

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Best for: Enterprise, Mid-Market, Small Team
From: $25.00/mo

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Intercom

Intercom Help

Best for: Solo / Freelancer, Small Team, Enterprise, Mid-Market
From: $29.00/mo

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Verification Summary

All checks verified against official sources.

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Key Information

Developer: Help Scout
Founded: 2011
Headquarters: Not yet verified
Website: helpscout.com
Support: Help Center
Status Page: Status

Security

Single Sign-On (SSO)

Compliance & Certifications

SOC 2 TYPE II
Signals an independent audit confirmed the vendor's security, availability, and confidentiality controls operated effectively over a period of time — one of the certifications most commonly requested in vendor security reviews.
HIPAA
Signals the vendor supports handling protected health information under HIPAA. Relevant for healthcare-related use cases — your organization's own HIPAA compliance also depends on a signed Business Associate Agreement and how the product is configured.
GDPR
Signals the vendor has documented practices for handling personal data of EU residents. Relevant if your organization handles EU customer or employee data — your own GDPR obligations still depend on how you configure and use the product.

Supported Platforms

iOS
Android
Linux
Mac
Web
Windows
macOS

Integrations

0+ total

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