Help Scout
Discover Help Scout’s pricing plans for customer support software that’s built for growing businesses at a fraction of the cost of competitive tools.
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We verify Help Scout against official vendor sources — not user reviews or self-reported claims.
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What is Help Scout?
Help Scout delivers all the features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.
best For
Small Team, Mid-Market
team Size
Small Team, Mid-Market
starting Price
$0.75/mo
free Plan
Yes
Top Features
4 featuresPlans & Pricing
Standard
$25.00 /per user/month
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
- WhatsApp messaging
Plus
$45.00 /per user/month
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
$75.00 /per user/month
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Prices shown may not include applicable taxes and can change without notice.
AI Capabilities
NewHelp Scout AI adapts to how your team works, so you can serve customers faster without endless implementation.
- Ai Assistant
- AI Agents
External Reviews
We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Help Scout, check these platforms directly:
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