Zendesk vs Help Scout
Compare the top team collaboration tools side-by-side. All data is verified from official sources and updated regularly.
Comparison Summary
Generated strictly from verified fields — never a subjective ranking.
Best Overall
Help Scout
Help Scout leads in all 3 measured categories below.
Best Value
Help Scout
Help Scout starts at $0.75/mo, the lowest of the compared products.
Strongest Security
Help Scout
Help Scout lists the most verified security and compliance certifications (4).
Most AI Features
Help Scout
Help Scout lists the most verified AI capabilities (7).
Overview
| Overview |  Zendesk |  Help Scout |
|---|---|---|
| Best for | Small Team, Mid-Market, Enterprise | Small Team, Mid-Market, Solo / Freelancer |
| Starting price | $19.00/mo | $0.75/mo |
| Free plan | No | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
Zendesk- Best for
- Small Team, Mid-Market, Enterprise
- Starting price
- $19.00/mo
- Free plan
- No
- Deployment
- Cloud / SaaS
Help Scout- Best for
- Small Team, Mid-Market, Solo / Freelancer
- Starting price
- $0.75/mo
- Free plan
- Yes
- Deployment
- Cloud / SaaS
Pricing
| Pricing | Zendesk | Help Scout |
|---|---|---|
| Free plan | No | Yes |
| Paid plans | $19.00/mo | $0.75/mo |
| Number of plans | 3 | 4 |
Zendesk- Free plan
- No
- Paid plans
- $19.00/mo
- Number of plans
- 3
Help Scout- Free plan
- Yes
- Paid plans
- $0.75/mo
- Number of plans
- 4
Key Features
| Key Features | Zendesk | Help Scout |
|---|---|---|
| Docs | ||
| Guest Access | ||
| Custom Fields | ||
| Automations Rules | ||
| Dashboards Reporting | ||
| Notifications | ||
| Forms Surveys | ||
| File Sharing |
Zendesk- Docs
- Guest Access
- Custom Fields
- Automations Rules
- Dashboards Reporting
- Notifications
- Forms Surveys
- File Sharing
Help Scout- Docs
- Guest Access
- Custom Fields
- Automations Rules
- Dashboards Reporting
- Notifications
- Forms Surveys
- File Sharing
AI Capabilities
| AI Capabilities | Zendesk | Help Scout |
|---|---|---|
| AI Summary | Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. | Help Scout AI adapts to how your team works, so you can serve customers faster without endless implementation. |
| AI Agents | ||
| Ai Assistant | ||
| Ai Writing | ||
| Ai Search | ||
| Ai Automation |
Zendesk- AI Summary
- Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial.
- AI Agents
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
Help Scout- AI Summary
- Help Scout AI adapts to how your team works, so you can serve customers faster without endless implementation.
- AI Agents
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
Security & Compliance
| Security & Compliance | Zendesk | Help Scout |
|---|---|---|
| GDPR | ||
| PCI DSS | ||
| Single Sign-On (SSO) | ||
| SOC 2 TYPE II | ||
| HIPAA |
Zendesk- GDPR
- PCI DSS
- Single Sign-On (SSO)
- SOC 2 TYPE II
- HIPAA
Help Scout- GDPR
- PCI DSS
- Single Sign-On (SSO)
- SOC 2 TYPE II
- HIPAA
Compliance & Certifications
| Compliance & Certifications | Zendesk | Help Scout |
|---|---|---|
| GDPR | ||
| PCI DSS | ||
| SOC 2 TYPE II | ||
| HIPAA |
Zendesk- GDPR
- PCI DSS
- SOC 2 TYPE II
- HIPAA
Help Scout- GDPR
- PCI DSS
- SOC 2 TYPE II
- HIPAA
Integrations
| Integrations | Zendesk | Help Scout |
|---|---|---|
| Popular integrations | ||
| Total integrations | 0+ | 0+ |
Zendesk- Popular integrations
- Total integrations
- 0+
Help Scout- Popular integrations
- Total integrations
- 0+
Supported Platforms
| Supported Platforms | Zendesk | Help Scout |
|---|---|---|
| Windows | ||
| macOS | ||
| Linux | ||
| iOS | ||
| Android | ||
| Mac | ||
| Web |
Zendesk- Windows
- macOS
- Linux
- iOS
- Android
- Mac
- Web
Help Scout- Windows
- macOS
- Linux
- iOS
- Android
- Mac
- Web
Media
| Media | Zendesk | Help Scout |
|---|---|---|
ZendeskHelp Scout100% Verified Data
All information is collected from official sources.
No Sponsorship Bias
We don't play favorites. Comparisons are based on verified data.
Updated Regularly
Data is reviewed and updated to ensure accuracy.