Zendesk vs Help Scout
Compare the top team collaboration tools side-by-side. All data is verified from official sources and updated regularly.
Verified data No sponsorship biasUpdated July 16, 2026 Official sources
Zendesk
Recently Added
Help Scout
Free Plan AvailableRecently Added
Comparison Summary
Generated strictly from verified fields — never a subjective ranking.
Best Overall
Help Scout
Help Scout leads in all 2 measured categories below.
Strongest Security
Help Scout
Help Scout lists the most verified security and compliance certifications (2).
Most AI Features
Help Scout
Help Scout lists the most verified AI capabilities (2).
Overview
| Overview |  Zendesk |  Help Scout |
|---|---|---|
| Best for | Small Team, Mid-Market, Enterprise | Small Team, Mid-Market |
| Starting price | Not Verified | $0.75/mo |
| Free plan | Not Verified | Yes |
| Deployment | Cloud / SaaS | Not Verified |
Zendesk- Best for
- Small Team, Mid-Market, Enterprise
- Starting price
- Not Verified
- Free plan
- Not Verified
- Deployment
- Cloud / SaaS
Help Scout- Best for
- Small Team, Mid-Market
- Starting price
- $0.75/mo
- Free plan
- Yes
- Deployment
- Not Verified
Pricing
| Pricing | Zendesk | Help Scout |
|---|---|---|
| Free plan | Not Verified | Yes |
| Paid plans | Not Verified | $0.75/mo |
| Number of plans | 0 | 4 |
Zendesk- Free plan
- Not Verified
- Paid plans
- Not Verified
- Number of plans
- 0
Help Scout- Free plan
- Yes
- Paid plans
- $0.75/mo
- Number of plans
- 4
Key Features
| Key Features | Zendesk | Help Scout |
|---|---|---|
| Docs | ||
| Goals | ||
| Notifications | ||
| Search |
Zendesk- Docs
- Goals
- Notifications
- Search
Help Scout- Docs
- Goals
- Notifications
- Search
AI Capabilities
| AI Capabilities | Zendesk | Help Scout |
|---|---|---|
| AI Summary | Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. | Help Scout AI adapts to how your team works, so you can serve customers faster without endless implementation. |
| AI Agents | ||
| Ai Assistant |
Zendesk- AI Summary
- Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial.
- AI Agents
- Ai Assistant
Help Scout- AI Summary
- Help Scout AI adapts to how your team works, so you can serve customers faster without endless implementation.
- AI Agents
- Ai Assistant
Security & Compliance
| Security & Compliance | Zendesk | Help Scout |
|---|---|---|
| HIPAA | ||
| Single Sign-On (SSO) |
Zendesk- HIPAA
- Single Sign-On (SSO)
Help Scout- HIPAA
- Single Sign-On (SSO)
Integrations
| Integrations | Zendesk | Help Scout |
|---|---|---|
| Popular integrations | ||
| Total integrations | 1+ | 4+ |
Zendesk- Popular integrations
- Total integrations
- 1+
Help Scout- Popular integrations
- Total integrations
- 4+
Media
| Media | Zendesk | Help Scout |
|---|---|---|
ZendeskHelp Scout100% Verified Data
All information is collected from official sources.
No Sponsorship Bias
We don't play favorites. Comparisons are based on verified data.
Updated Regularly
Data is reviewed and updated to ensure accuracy.