Zendesk Guide
Help ScoutZendesk Guide vs Help Scout
Compare the top team collaboration tools side-by-side. All data is verified from official sources and updated regularly.
Verified data No sponsorship biasUpdated July 16, 2026 Official sources
Comparison Summary
Generated strictly from verified fields — never a subjective ranking.
Strongest Security
Zendesk Guide
Zendesk Guide lists the most verified security and compliance certifications (9).
Overview
| Overview | Zendesk Guide | Help Scout |
|---|---|---|
| Best for | Small Team, Enterprise | Small Team, Mid-Market, Solo / Freelancer |
| Starting price | Free | $0.75/mo |
| Free plan | Yes | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
Zendesk Guide- Best for
- Small Team, Enterprise
- Starting price
- Free
- Free plan
- Yes
- Deployment
- Cloud / SaaS
Help Scout- Best for
- Small Team, Mid-Market, Solo / Freelancer
- Starting price
- $0.75/mo
- Free plan
- Yes
- Deployment
- Cloud / SaaS
Pricing
| Pricing | Zendesk Guide | Help Scout |
|---|---|---|
| Free plan | Yes | Yes |
| Paid plans | Free | $0.75/mo |
| Number of plans | 0 | 4 |
Zendesk Guide- Free plan
- Yes
- Paid plans
- Free
- Number of plans
- 0
Help Scout- Free plan
- Yes
- Paid plans
- $0.75/mo
- Number of plans
- 4
Key Features
| Key Features | Zendesk Guide | Help Scout |
|---|---|---|
| File Sharing | ||
| Docs | ||
| Comments Annotations | ||
| Guest Access | ||
| Mobile App | ||
| Custom Fields | ||
| Automations Rules | ||
| Dashboards Reporting |
Zendesk Guide- File Sharing
- Docs
- Comments Annotations
- Guest Access
- Mobile App
- Custom Fields
- Automations Rules
- Dashboards Reporting
Help Scout- File Sharing
- Docs
- Comments Annotations
- Guest Access
- Mobile App
- Custom Fields
- Automations Rules
- Dashboards Reporting
AI Capabilities
| AI Capabilities | Zendesk Guide | Help Scout |
|---|---|---|
| AI Summary | AI and self-service – all in one robust platform. | Help Scout AI adapts to how your team works, so you can serve customers faster without endless implementation. |
| Ai Assistant | ||
| Ai Writing | ||
| Ai Search | ||
| Ai Automation | ||
| Ai Summaries |
Zendesk Guide- AI Summary
- AI and self-service – all in one robust platform.
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
- Ai Summaries
Help Scout- AI Summary
- Help Scout AI adapts to how your team works, so you can serve customers faster without endless implementation.
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
- Ai Summaries
Security & Compliance
| Security & Compliance | Zendesk Guide | Help Scout |
|---|---|---|
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| GDPR | ||
| FEDRAMP MODERATE | ||
| ISO 27017 | ||
| PCI DSS | ||
| ISO 27018 | ||
| CSA STAR | ||
| Single Sign-On (SSO) |
Zendesk Guide- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- Single Sign-On (SSO)
Help Scout- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- Single Sign-On (SSO)
Compliance & Certifications
| Compliance & Certifications | Zendesk Guide | Help Scout |
|---|---|---|
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| GDPR | ||
| FEDRAMP MODERATE | ||
| ISO 27017 | ||
| PCI DSS | ||
| ISO 27018 | ||
| CSA STAR |
Zendesk Guide- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
Help Scout- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
Integrations
| Integrations | Zendesk Guide | Help Scout |
|---|---|---|
| Popular integrations | ||
| Total integrations | 0+ | 0+ |
Zendesk Guide- Popular integrations
- Total integrations
- 0+
Help Scout- Popular integrations
- Total integrations
- 0+
Supported Platforms
| Supported Platforms | Zendesk Guide | Help Scout |
|---|---|---|
| Windows | ||
| macOS | ||
| Linux | ||
| iOS | ||
| Android | ||
| Mac | ||
| Web |
Zendesk Guide- Windows
- macOS
- Linux
- iOS
- Android
- Mac
- Web
Help Scout- Windows
- macOS
- Linux
- iOS
- Android
- Mac
- Web
Media
| Media | Zendesk Guide | Help Scout |
|---|---|---|
Zendesk GuideHelp Scout100% Verified Data
All information is collected from official sources.
No Sponsorship Bias
We don't play favorites. Comparisons are based on verified data.
Updated Regularly
Data is reviewed and updated to ensure accuracy.