Zendesk Guide

Name: Zendesk Guide
Author: Zendesk

Free Plan Available

Explore connected knowledge base software designed to improve resolutions and service quality. Try for free today.

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Last updated: July 16, 2026 Verified data Official site No sponsorship

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We verify Zendesk Guide against official vendor sources — not user reviews or self-reported claims.

Official Website

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Pricing

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Security

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AI Features

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Integrations

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Last verified July 16, 20261 official source1 page crawled

What is Zendesk Guide?

Zendesk Knowledge empowers every resolution by providing the best answers at your fingertips. Build, connect and surface knowledge across agents, AI and self-service – all in one robust platform.

Best suited for: Small Team and Enterprise

Based on verified team-size fit data.

best For

Small Team, Enterprise

deployment

Cloud / SaaS

starting Price

Free

free Plan

Yes

Top Features

11 features

File Sharing

Docs

Comments Annotations

Guest Access

Mobile App

Custom Fields

Automations Rules

Dashboards Reporting

Notifications

Forms Surveys

AI Capabilities

New

AI and self-service – all in one robust platform.

Ai Assistant
Ai Writing
Ai Search
Ai Automation
Ai Summaries
AI Agents
MCP

External Reviews

We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Zendesk Guide, check these platforms directly:

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Top Alternatives

Confluence

The Atlassian ecosystem is home to over 25,000 developers who build apps to make lives easier. Learn more about their experiences, and start building.

Best for: Enterprise, Mid-Market, Small Team
From: Free

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Notion

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Best for: Enterprise
From: Free

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Help Scout

Discover Help Scout’s pricing plans for customer support software that’s built for growing businesses at a fraction of the cost of competitive tools.

Best for: Small Team, Mid-Market, Solo / Freelancer
From: $0.75/mo

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Verification Summary

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Key Information

Developer: Zendesk
Founded: Not yet verified
Headquarters: Not yet verified
Company Website: zendesk.com
Website: zendesk.com/service/help-center

Compliance & Certifications

SOC 2 TYPE II
Signals an independent audit confirmed the vendor's security, availability, and confidentiality controls operated effectively over a period of time — one of the certifications most commonly requested in vendor security reviews.
ISO 27001
Signals the vendor's information security management practices have been independently assessed against this standard. A general indicator of security process maturity, not a guarantee against any specific vulnerability or incident.
HIPAA
Signals the vendor supports handling protected health information under HIPAA. Relevant for healthcare-related use cases — your organization's own HIPAA compliance also depends on a signed Business Associate Agreement and how the product is configured.
GDPR
Signals the vendor has documented practices for handling personal data of EU residents. Relevant if your organization handles EU customer or employee data — your own GDPR obligations still depend on how you configure and use the product.
FEDRAMP MODERATE
Signals U.S. federal government authorization at the Moderate impact level. Primarily relevant for organizations with government contracting or federal compliance requirements — not typically a factor for other buyers.
ISO 27017
Signals cloud-specific security controls have been independently assessed, beyond the general ISO 27001 baseline. Worth weighing if cloud-specific security practices are a priority in your evaluation.
PCI DSS
Signals the vendor meets requirements for securely handling credit card data. Only relevant if this software will process, store, or transmit payment card information — not a general security indicator otherwise.
ISO 27018
Signals the vendor follows specific, independently assessed practices for protecting personal data in cloud environments. Relevant if privacy of hosted personal data is a priority in your evaluation.
CSA STAR
Signals the vendor has published its security practices in the Cloud Security Alliance's public registry. Useful as a reference during your own security review, not itself a certification of guaranteed compliance.

Supported Platforms

Windows
macOS
Linux
iOS
Android

Integrations

0+ total

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