Zendesk
IntercomZendesk vs Intercom
Compare the top team collaboration tools side-by-side. All data is verified from official sources and updated regularly.
Verified data No sponsorship biasUpdated July 16, 2026 Official sources
Comparison Summary
Generated strictly from verified fields — never a subjective ranking.
Best Overall
Intercom
Intercom leads in 2 of 3 measured categories below.
Best Value
Zendesk
Zendesk starts at $19.00/mo, the lowest of the compared products.
Strongest Security
Intercom
Intercom lists the most verified security and compliance certifications (8).
Most AI Features
Intercom
Intercom lists the most verified AI capabilities (6).
Overview
| Overview | Zendesk | Intercom |
|---|---|---|
| Best for | Small Team, Mid-Market, Enterprise | Solo / Freelancer, Small Team, Enterprise, Mid-Market |
| Starting price | $19.00/mo | $29.00/mo |
| Free plan | No | No |
| Deployment | Cloud / SaaS | Cloud / SaaS |
Zendesk- Best for
- Small Team, Mid-Market, Enterprise
- Starting price
- $19.00/mo
- Free plan
- No
- Deployment
- Cloud / SaaS
Intercom- Best for
- Solo / Freelancer, Small Team, Enterprise, Mid-Market
- Starting price
- $29.00/mo
- Free plan
- No
- Deployment
- Cloud / SaaS
Pricing
| Pricing | Zendesk | Intercom |
|---|---|---|
| Free plan | No | No |
| Paid plans | $19.00/mo | $29.00/mo |
| Number of plans | 3 | 3 |
Zendesk- Free plan
- No
- Paid plans
- $19.00/mo
- Number of plans
- 3
Intercom- Free plan
- No
- Paid plans
- $29.00/mo
- Number of plans
- 3
Key Features
| Key Features | Zendesk | Intercom |
|---|---|---|
| Docs | ||
| Guest Access | ||
| Custom Fields | ||
| Automations Rules | ||
| Dashboards Reporting | ||
| Notifications | ||
| Forms Surveys | ||
| File Sharing |
Zendesk- Docs
- Guest Access
- Custom Fields
- Automations Rules
- Dashboards Reporting
- Notifications
- Forms Surveys
- File Sharing
Intercom- Docs
- Guest Access
- Custom Fields
- Automations Rules
- Dashboards Reporting
- Notifications
- Forms Surveys
- File Sharing
AI Capabilities
| AI Capabilities | Zendesk | Intercom |
|---|---|---|
| AI Summary | Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial. | Increase agent efficiency by 31% with Copilot, a personal AI assistant that gives agents instant answers so your team can focus on customer relationships. |
| AI Agents | ||
| Ai Assistant | ||
| Ai Writing | ||
| Ai Search | ||
| Ai Automation |
Zendesk- AI Summary
- Move beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial.
- AI Agents
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
Intercom- AI Summary
- Increase agent efficiency by 31% with Copilot, a personal AI assistant that gives agents instant answers so your team can focus on customer relationships.
- AI Agents
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
Security & Compliance
| Security & Compliance | Zendesk | Intercom |
|---|---|---|
| GDPR | ||
| PCI DSS | ||
| Single Sign-On (SSO) | ||
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| ISO 27018 | ||
| CSA STAR |
Zendesk- GDPR
- PCI DSS
- Single Sign-On (SSO)
- SOC 2 TYPE II
- ISO 27001
- HIPAA
- ISO 27018
- CSA STAR
Intercom- GDPR
- PCI DSS
- Single Sign-On (SSO)
- SOC 2 TYPE II
- ISO 27001
- HIPAA
- ISO 27018
- CSA STAR
Compliance & Certifications
| Compliance & Certifications | Zendesk | Intercom |
|---|---|---|
| GDPR | ||
| PCI DSS | ||
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| ISO 27018 | ||
| CSA STAR |
Zendesk- GDPR
- PCI DSS
- SOC 2 TYPE II
- ISO 27001
- HIPAA
- ISO 27018
- CSA STAR
Intercom- GDPR
- PCI DSS
- SOC 2 TYPE II
- ISO 27001
- HIPAA
- ISO 27018
- CSA STAR
Integrations
| Integrations | Zendesk | Intercom |
|---|---|---|
| Popular integrations | ||
| Total integrations | 0+ | 0+ |
Zendesk- Popular integrations
- Total integrations
- 0+
Intercom- Popular integrations
- Total integrations
- 0+
Supported Platforms
| Supported Platforms | Zendesk | Intercom |
|---|---|---|
| Windows | ||
| macOS | ||
| Linux | ||
| iOS | ||
| Android | ||
| Web |
Zendesk- Windows
- macOS
- Linux
- iOS
- Android
- Web
Intercom- Windows
- macOS
- Linux
- iOS
- Android
- Web
Media
| Media | Zendesk | Intercom |
|---|---|---|
ZendeskIntercom100% Verified Data
All information is collected from official sources.
No Sponsorship Bias
We don't play favorites. Comparisons are based on verified data.
Updated Regularly
Data is reviewed and updated to ensure accuracy.