Zendesk Guide
ConfluenceZendesk Guide vs Confluence
Compare the top team collaboration tools side-by-side. All data is verified from official sources and updated regularly.
Verified data No sponsorship biasUpdated July 16, 2026 Official sources
Comparison Summary
Generated strictly from verified fields — never a subjective ranking.
Best Overall
Confluence
Confluence leads in all 2 measured categories below.
Strongest Security
Confluence
Confluence lists the most verified security and compliance certifications (10).
Most AI Features
Confluence
Confluence lists the most verified AI capabilities (8).
Overview
| Overview | Zendesk Guide | Confluence |
|---|---|---|
| Best for | Small Team, Enterprise | Enterprise, Mid-Market, Small Team |
| Starting price | Free | Free |
| Free plan | Yes | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS, Hybrid, On-Premise, Self-Hosted |
Zendesk Guide- Best for
- Small Team, Enterprise
- Starting price
- Free
- Free plan
- Yes
- Deployment
- Cloud / SaaS
Confluence- Best for
- Enterprise, Mid-Market, Small Team
- Starting price
- Free
- Free plan
- Yes
- Deployment
- Cloud / SaaS, Hybrid, On-Premise, Self-Hosted
Pricing
| Pricing | Zendesk Guide | Confluence |
|---|---|---|
| Free plan | Yes | Yes |
| Paid plans | Free | Free |
| Number of plans | 0 | 3 |
Zendesk Guide- Free plan
- Yes
- Paid plans
- Free
- Number of plans
- 0
Confluence- Free plan
- Yes
- Paid plans
- Free
- Number of plans
- 3
Key Features
| Key Features | Zendesk Guide | Confluence |
|---|---|---|
| File Sharing | ||
| Docs | ||
| Comments Annotations | ||
| Guest Access | ||
| Mobile App | ||
| Custom Fields | ||
| Automations Rules | ||
| Dashboards Reporting |
Zendesk Guide- File Sharing
- Docs
- Comments Annotations
- Guest Access
- Mobile App
- Custom Fields
- Automations Rules
- Dashboards Reporting
Confluence- File Sharing
- Docs
- Comments Annotations
- Guest Access
- Mobile App
- Custom Fields
- Automations Rules
- Dashboards Reporting
AI Capabilities
| AI Capabilities | Zendesk Guide | Confluence |
|---|---|---|
| AI Summary | AI and self-service – all in one robust platform. | Accelerate projects with Confluence, your AI-powered team workspace. Draft, summarize, and share knowledge to keep work moving faster. |
| Ai Assistant | ||
| Ai Writing | ||
| Ai Search | ||
| Ai Automation | ||
| Ai Summaries |
Zendesk Guide- AI Summary
- AI and self-service – all in one robust platform.
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
- Ai Summaries
Confluence- AI Summary
- Accelerate projects with Confluence, your AI-powered team workspace. Draft, summarize, and share knowledge to keep work moving faster.
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
- Ai Summaries
Security & Compliance
| Security & Compliance | Zendesk Guide | Confluence |
|---|---|---|
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| GDPR | ||
| FEDRAMP MODERATE | ||
| ISO 27017 | ||
| PCI DSS | ||
| ISO 27018 | ||
| CSA STAR | ||
| SOC 1 |
Zendesk Guide- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- SOC 1
Confluence- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- SOC 1
Compliance & Certifications
| Compliance & Certifications | Zendesk Guide | Confluence |
|---|---|---|
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| GDPR | ||
| FEDRAMP MODERATE | ||
| ISO 27017 | ||
| PCI DSS | ||
| ISO 27018 | ||
| CSA STAR | ||
| SOC 1 |
Zendesk Guide- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- SOC 1
Confluence- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- SOC 1
Integrations
| Integrations | Zendesk Guide | Confluence |
|---|---|---|
| Popular integrations | ||
| Total integrations | 0+ | 0+ |
Zendesk Guide- Popular integrations
- Total integrations
- 0+
Confluence- Popular integrations
- Total integrations
- 0+
Supported Platforms
| Supported Platforms | Zendesk Guide | Confluence |
|---|---|---|
| Windows | ||
| macOS | ||
| Linux | ||
| iOS | ||
| Android | ||
| Mac | ||
| Web |
Zendesk Guide- Windows
- macOS
- Linux
- iOS
- Android
- Mac
- Web
Confluence- Windows
- macOS
- Linux
- iOS
- Android
- Mac
- Web
Media
| Media | Zendesk Guide | Confluence |
|---|---|---|
Zendesk GuideConfluence100% Verified Data
All information is collected from official sources.
No Sponsorship Bias
We don't play favorites. Comparisons are based on verified data.
Updated Regularly
Data is reviewed and updated to ensure accuracy.