Zendesk Chat
SlackZendesk Chat vs Slack
Compare the top team collaboration tools side-by-side. All data is verified from official sources and updated regularly.
Verified data No sponsorship biasUpdated July 16, 2026 Official sources
Comparison Summary
Generated strictly from verified fields — never a subjective ranking.
Strongest Security
Zendesk Chat
Zendesk Chat lists the most verified security and compliance certifications (10).
Most AI Features
Slack
Slack lists the most verified AI capabilities (8).
Overview
| Overview | Zendesk Chat | Slack |
|---|---|---|
| Best for | Small Team, Enterprise | Enterprise |
| Starting price | Free | Free |
| Free plan | Yes | Yes |
| Deployment | Cloud / SaaS | Cloud / SaaS |
Zendesk Chat- Best for
- Small Team, Enterprise
- Starting price
- Free
- Free plan
- Yes
- Deployment
- Cloud / SaaS
Slack- Best for
- Enterprise
- Starting price
- Free
- Free plan
- Yes
- Deployment
- Cloud / SaaS
Pricing
| Pricing | Zendesk Chat | Slack |
|---|---|---|
| Free plan | Yes | Yes |
| Paid plans | Free | Free |
| Number of plans | 0 | 3 |
Zendesk Chat- Free plan
- Yes
- Paid plans
- Free
- Number of plans
- 0
Slack- Free plan
- Yes
- Paid plans
- Free
- Number of plans
- 3
Key Features
| Key Features | Zendesk Chat | Slack |
|---|---|---|
| File Sharing | ||
| Chat Messaging | ||
| Comments Annotations | ||
| Mobile App | ||
| Custom Fields | ||
| Automations Rules | ||
| Dashboards Reporting | ||
| Notifications |
Zendesk Chat- File Sharing
- Chat Messaging
- Comments Annotations
- Mobile App
- Custom Fields
- Automations Rules
- Dashboards Reporting
- Notifications
Slack- File Sharing
- Chat Messaging
- Comments Annotations
- Mobile App
- Custom Fields
- Automations Rules
- Dashboards Reporting
- Notifications
AI Capabilities
| AI Capabilities | Zendesk Chat | Slack |
|---|---|---|
| AI Summary | AI that gets smarter with every resolution. | Connect teams instantly with online messaging channels. |
| Ai Assistant | ||
| Ai Writing | ||
| Ai Search | ||
| Ai Automation | ||
| Ai Summaries |
Zendesk Chat- AI Summary
- AI that gets smarter with every resolution.
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
- Ai Summaries
Slack- AI Summary
- Connect teams instantly with online messaging channels.
- Ai Assistant
- Ai Writing
- Ai Search
- Ai Automation
- Ai Summaries
Security & Compliance
| Security & Compliance | Zendesk Chat | Slack |
|---|---|---|
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| GDPR | ||
| FEDRAMP MODERATE | ||
| ISO 27017 | ||
| PCI DSS | ||
| ISO 27018 | ||
| CSA STAR | ||
| Single Sign-On (SSO) |
Zendesk Chat- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- Single Sign-On (SSO)
Slack- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
- Single Sign-On (SSO)
Compliance & Certifications
| Compliance & Certifications | Zendesk Chat | Slack |
|---|---|---|
| SOC 2 TYPE II | ||
| ISO 27001 | ||
| HIPAA | ||
| GDPR | ||
| FEDRAMP MODERATE | ||
| ISO 27017 | ||
| PCI DSS | ||
| ISO 27018 | ||
| CSA STAR |
Zendesk Chat- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
Slack- SOC 2 TYPE II
- ISO 27001
- HIPAA
- GDPR
- FEDRAMP MODERATE
- ISO 27017
- PCI DSS
- ISO 27018
- CSA STAR
Integrations
| Integrations | Zendesk Chat | Slack |
|---|---|---|
| Popular integrations | ||
| Total integrations | 0+ | 0+ |
Zendesk Chat- Popular integrations
- Total integrations
- 0+
Slack- Popular integrations
- Total integrations
- 0+
Supported Platforms
| Supported Platforms | Zendesk Chat | Slack |
|---|---|---|
| TEST PLATFORM | ||
| iOS | ||
| Android | ||
| Windows | ||
| Mac | ||
| Linux | ||
| macOS |
Zendesk Chat- TEST PLATFORM
- iOS
- Android
- Windows
- Mac
- Linux
- macOS
Slack- TEST PLATFORM
- iOS
- Android
- Windows
- Mac
- Linux
- macOS
Media
| Media | Zendesk Chat | Slack |
|---|---|---|
Zendesk ChatSlack100% Verified Data
All information is collected from official sources.
No Sponsorship Bias
We don't play favorites. Comparisons are based on verified data.
Updated Regularly
Data is reviewed and updated to ensure accuracy.