Zendesk Chat

Name: Zendesk Chat
Author: Zendesk

Free Plan Available

Have conversations on a connected messaging platform across web, mobile or social apps. Easy to automate and fast to scale. Try Zendesk live chat and messaging for free

Official Website

Visit Site Free Trial

Verified from official sourcesVerified using official vendor sources1 source verifiedView Verification

Last updated: July 16, 2026 Verified data Official site No sponsorship

Verification Overview Features AINew Security Integrations Reviews Alternatives

Verification Center

We verify Zendesk Chat against official vendor sources — not user reviews or self-reported claims.

Official Website

Verified

Pricing

Verified

Security

Verified

AI Features

Not Yet Verified

Integrations

Verified

Verified fromOfficial Website

Last verified July 16, 20261 official source1 page crawled

What is Zendesk Chat?

Live chat software helps businesses deliver fast, personalised, and secure support across their customers' favourite channels. Try the best solution today.

Best suited for: Small Team and Enterprise

Based on verified team-size fit data.

best For

Small Team, Enterprise

deployment

Cloud / SaaS

starting Price

Free

free Plan

Yes

Top Features

9 features

File Sharing

Chat Messaging

Comments Annotations

Mobile App

Custom Fields

Automations Rules

Dashboards Reporting

Notifications

Forms Surveys

AI Capabilities

New

AI that gets smarter with every resolution.

Ai Assistant
Ai Writing
Ai Search
Ai Automation
Ai Summaries
AI Agents
MCP

External Reviews

We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Zendesk Chat, check these platforms directly:

Independent Reviews

View

Capterra

Independent Reviews

View

TrustRadius

Independent Reviews

View

Trustpilot

Independent Reviews

View

Product Hunt

Independent Reviews

View

Top Alternatives

Slack

Boost productivity and save time with Slack‌ – ‌the AI work platform for managing projects, automating workflows and connecting teams securely. Start working smarter today.

Best for: Enterprise
From: Free

Partially Verified Compare

Microsoft 365

Your productivity, supercharged

Best for: Enterprise, Mid-Market, Small Team, Solo / Freelancer
From: $1.99/mo

Verified Compare

Google Chat

Team messaging built for collaboration.

Best for: Enterprise, Mid-Market, Small Team, Solo / Freelancer

Verified Compare

Ready to try Zendesk Chat?

Start with a free plan or try premium features free for 30 days.

Visit Official Site Start Free Trial

Verification Summary

Most checks verified against official sources.

View full verification

Not sure Zendesk Chat is the right fit?

Answer a few structured questions and get a full recommendation, ranked and explained from verified data.

Ask the AI Advisor

Key Information

Developer: Zendesk
Founded: Not yet verified
Headquarters: Not yet verified
Company Website: zendesk.com
Website: zendesk.com/service/messaging

Security

Single Sign-On (SSO)

Compliance & Certifications

SOC 2 TYPE II
Signals an independent audit confirmed the vendor's security, availability, and confidentiality controls operated effectively over a period of time — one of the certifications most commonly requested in vendor security reviews.
ISO 27001
Signals the vendor's information security management practices have been independently assessed against this standard. A general indicator of security process maturity, not a guarantee against any specific vulnerability or incident.
HIPAA
Signals the vendor supports handling protected health information under HIPAA. Relevant for healthcare-related use cases — your organization's own HIPAA compliance also depends on a signed Business Associate Agreement and how the product is configured.
GDPR
Signals the vendor has documented practices for handling personal data of EU residents. Relevant if your organization handles EU customer or employee data — your own GDPR obligations still depend on how you configure and use the product.
FEDRAMP MODERATE
Signals U.S. federal government authorization at the Moderate impact level. Primarily relevant for organizations with government contracting or federal compliance requirements — not typically a factor for other buyers.
ISO 27017
Signals cloud-specific security controls have been independently assessed, beyond the general ISO 27001 baseline. Worth weighing if cloud-specific security practices are a priority in your evaluation.
PCI DSS
Signals the vendor meets requirements for securely handling credit card data. Only relevant if this software will process, store, or transmit payment card information — not a general security indicator otherwise.
ISO 27018
Signals the vendor follows specific, independently assessed practices for protecting personal data in cloud environments. Relevant if privacy of hosted personal data is a priority in your evaluation.
CSA STAR
Signals the vendor has published its security practices in the Cloud Security Alliance's public registry. Useful as a reference during your own security review, not itself a certification of guaranteed compliance.

Supported Platforms

TEST PLATFORM

Integrations

0+ total

Report an Issue

Spotted something wrong with this listing, or represent Zendesk Chat and want it removed? Submit below — corrections trigger an automatic re-check, and removals are processed immediately.