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Zendesk Talk

Free Plan Available

Zendesk voice, built natively into Zendesk, is the only voice solution that is easy to use, scale and delivers end-to-end AI across the entire call journey.

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Last updated: July 16, 2026 Verified data Official site No sponsorship

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We verify Zendesk Talk against official vendor sources — not user reviews or self-reported claims.

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What is Zendesk Talk?

Only Zendesk voice offers human connection with AI at the centre. Deliver more personalised, high-quality customer experiences at scale on every call, from start to finish.

Best suited for: Small Team and Enterprise

Based on verified team-size fit data.

best For

Small Team, Enterprise

deployment

Cloud / SaaS

starting Price

Free

free Plan

Yes

Top Features

7 features
Time Tracking
Comments Annotations
Custom Fields
Automations Rules
Dashboards Reporting
Notifications
Forms Surveys

AI Capabilities

New

Zendesk voice, built natively into Zendesk, is the only voice solution that is easy to use, scale and delivers end-to-end AI across the entire call journey.

  • Ai Assistant
  • Ai Meeting Notes
  • Ai Writing
  • Ai Search
  • Ai Automation
  • Ai Summaries
  • AI Agents
  • MCP

External Reviews

We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Zendesk Talk, check these platforms directly: