Salesforce Service Cloud

Name: Salesforce Service Cloud
Price: 25 USD
Author: Salesforce

What is Service Cloud? A Complete Guide

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Last updated: July 16, 2026 Verified data Official site No sponsorship

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We verify Salesforce Service Cloud against official vendor sources — not user reviews or self-reported claims.

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Security

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AI Features

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Integrations

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What is Salesforce Service Cloud?

Harnessing AI, omnichannel support, and intelligent automation, Service Cloud crafts seamless, personalized customer journeys from first inquiry to lasting loyalty.

Best suited for: Medium/Enterprise

Based on verified team-size fit data.

best For

Medium/Enterprise

deployment

Cloud / SaaS

starting Price

$25.00/mo

free Plan

Top Features

14 features

Kanban

File Sharing

Docs

Goals

Chat Messaging

Calendar Scheduling

Comments Annotations

Guest Access

Mobile App

Custom Fields

Automations Rules

Dashboards Reporting

Notifications

Forms Surveys

Plans & Pricing

Starter Suite

$25.00 /seat / month

The smart CRM suite with sales, service, marketing – plus commerce and built-in AI.

Lead, Account, Contact, and Opportunity Management
Dynamic Email Marketing and Analytics
Built-in Sales Flows and Lead Routing
Connected Slack Conversations

Get Started

Pro Suite

$100.00 /seat / month

The flexible CRM suite with even more marketing, sales, service, and commerce tools.

Everything in Starter plus Enhanced, Real-Time Chat
Greater Customization and Automation
Sales Quoting and Forecasting
Access to AgentExchange

Get Started

Enterprise

$175.00 /seat / month

The CRM for service with built-in AI.

AI for Customer Service
Self-Service Help Center
Workflow Automation

Get Started

Prices shown may not include applicable taxes and can change without notice.

AI Capabilities

New

AI is rapidly transforming the service desk with agents. AI agents automate repetitive inquiries, provide real-time guidance to human representatives, and enable customers to resolve simple issues through automated customer service channels like chatbots. The move toward an intelligent, predictive service model is preparing the platform for a future where customer interactions are not just reactive, but proactively address potential issues

Ai Assistant
Ai Meeting Notes
Ai Writing
Ai Search
Ai Automation
Ai Summaries
AI Agents
MCP

External Reviews

We verify product facts from official sources, not user ratings — see our methodology. For independent user opinions on Salesforce Service Cloud, check these platforms directly:

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Ready to try Salesforce Service Cloud?

Start with a free plan or try premium features free for 30 days.

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Verification Summary

All checks verified against official sources.

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Key Information

Developer: Salesforce
Founded: Not yet verified
Headquarters: Not yet verified
Company Website: salesforce.com
Website: salesforce.com/products/service-cloud

Security

Single Sign-On (SSO)

Compliance & Certifications

SOC 2 TYPE II
Signals an independent audit confirmed the vendor's security, availability, and confidentiality controls operated effectively over a period of time — one of the certifications most commonly requested in vendor security reviews.
ISO 27001
Signals the vendor's information security management practices have been independently assessed against this standard. A general indicator of security process maturity, not a guarantee against any specific vulnerability or incident.
HIPAA
Signals the vendor supports handling protected health information under HIPAA. Relevant for healthcare-related use cases — your organization's own HIPAA compliance also depends on a signed Business Associate Agreement and how the product is configured.
GDPR
Signals the vendor has documented practices for handling personal data of EU residents. Relevant if your organization handles EU customer or employee data — your own GDPR obligations still depend on how you configure and use the product.
FEDRAMP MODERATE
Signals U.S. federal government authorization at the Moderate impact level. Primarily relevant for organizations with government contracting or federal compliance requirements — not typically a factor for other buyers.
ISO 27017
Signals cloud-specific security controls have been independently assessed, beyond the general ISO 27001 baseline. Worth weighing if cloud-specific security practices are a priority in your evaluation.
PCI DSS
Signals the vendor meets requirements for securely handling credit card data. Only relevant if this software will process, store, or transmit payment card information — not a general security indicator otherwise.
ISO 27018
Signals the vendor follows specific, independently assessed practices for protecting personal data in cloud environments. Relevant if privacy of hosted personal data is a priority in your evaluation.
SOC 1
Signals an independent audit of controls relevant to financial reporting. Mainly relevant if this software affects your organization's financial records or reporting processes — less relevant for most other use cases.
CSA STAR
Signals the vendor has published its security practices in the Cloud Security Alliance's public registry. Useful as a reference during your own security review, not itself a certification of guaranteed compliance.

Supported Platforms

Windows
macOS
Linux
iOS
Android

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